Update orders by scanning with Order Scan

Order Scan is a tool for your packing desk. Scan a parcel's barcode, or type an order number or courier tracking number, and the order moves to the next status straight away. Then scan the next one. It is the fastest way to mark a pile of parcels as shipped, and to check in parcels that came back.

The three modes#

On Shipping and Manual, a scan works exactly like changing the status on the order page. Moving to Shipped books the courier when the order's delivery method is a connected courier. Moving to Cancelled puts the stock back. Customer emails go out as usual. Receive returns has its own steps, below.

Steps#

5 steps · ~3 min

1. 1

   Step 1

   Go to Operations → Order Scan.
2. 2

   Step 2

   Pick the Shipping or Manual tab. Shipping shows Target status: Shipped. On Manual, choose the Target Status first.
3. 3

   Step 3

   Click in the box Scan barcode or type order number… if it isn't already selected.
4. 4

   Step 4

   Scan the parcel, or type the order number or courier tracking number and press Enter.
5. 5

   Step 5

   Check the result in the log below the box, then scan the next parcel. The box stays ready for the next scan.

   

StoreLine first looks for an order with that order number. If there is none, it looks for an order with that courier tracking number. The log then shows (by tracking #) next to the order.

Steps: receive returned parcels#

4 steps · ~3 min

Use the Receive returns tab when parcels come back from the courier. Each number you scan is confirmed as returned right away.

1. 1

   Step 1

   Go to Operations → Order Scan and open the Receive returns tab.
2. 2

   Step 2

   Under Parcels I scan next are, choose Good (goes back to stock) or Damaged (does not go back to stock). The choice applies to every parcel you scan until you change it.
3. 3

   Step 3

   Scan each parcel in the box Scan, type or paste order / tracking numbers…. You can also type or paste a list of order numbers or tracking numbers, one per line or separated by commas or spaces, then press Enter or click Receive return. You can paste up to 500 at a time.
4. 4

   Step 4

   Check the list below the box. Each row shows the Time, the Scanned value, the Order, the Condition and the Result.

   

• The tiles count Confirmed, Units back in stock, Units damaged and Problems for this session.
• Only orders marked Return on the way is on by default. While it is on, an order that is Shipped, Delivered, Partial or Lost is not changed, and its row says so. If the parcel really is back, turn the switch off and scan it again, or open the order and click Confirm return there.
• A row that needs a look says why: Not found, Not returnable, More than one order (several orders share that tracking number) or Failed. Already returned means there was nothing to do. Use the copy button above the list (for example Copy 2 problems) to copy the problem rows.
• For a parcel that is only partly damaged, open the order and use Confirm return instead. There you set how many units of each item are damaged.
• Clear list only clears this screen. Confirmed returns stay confirmed.

Reading the log#

• On Shipping and Manual, Total, Success and Failed count the scans in this session.
• Each row shows the Time, the Scanned value, the Order, the Status change (for example Pending → Shipped) and the Result.
• A failed row says why, so you can put that parcel aside and deal with it on the order page.
• You hear a short high beep for a success and a lower beep for a failure. Click the speaker icon in the box to turn the sound off.
• Each tab keeps its own count and log. Switching tabs, or leaving the page, starts a fresh one.

Every successful scan is also written to the order's Notes & Activity, with the order number or tracking number that was scanned.

Why a scan fails#

• No order matches the value: the number isn't an order number or tracking number in your store. Check for a typo.
• The order is already in that status.
• The order cannot move to that status. Returned and Cancelled orders can't be changed again. A Delivered order can only move into a return, and a Lost order can only become Returned.
• No courier: an order can't be shipped without a delivery method. Assign one on the order first.
• Payment not verified: a manual payment that hasn't been verified blocks shipping. Verify or reject it on the order first.
• The courier refused the booking. The order stays where it was.

Tips#

FAQ#

Related articles#

• Process an order
• Connect a courier
• Print invoices, receipts and parcel labels
• Add staff and set their access