Add warranties and size guides

Warranties and size guides answer two common customer questions right on the product page: "What if it breaks?" and "Which size do I need?". You write each one once and then attach it to products, or let a default or a category do that for you.

Steps: create a warranty#

6 steps · ~4 min

1. 1

   Step 1

   Go to Inventory → Catalog → Warranties and click Add Warranty.
2. 2

   Step 2

   Enter a Name, for example "1-Year Brand Warranty". Customers see this name.
3. 3

   Step 3

   Write the Terms: what is covered, how to claim it and what voids it.
4. 4

   Step 4

   Keep Active on.
5. 5

   Step 5

   Turn on Set as default if this warranty should apply to every product that has no warranty of its own. Only one warranty can be the default; turning it on turns it off on any other.
6. 6

   Step 6

   Click Save.

   

The list shows Default on the default warranty and No terms written yet on any warranty without terms. You can also make a warranty the default straight from the list.

Steps: pick a warranty for a product#

5 steps · ~3 min

1. 1

   Step 1

   Open the product from Inventory → Products.
2. 2

   Step 2

   On the Product Details tab, under Description, open More options.
3. 3

   Step 3

   Under Warranty & After Sales Support, choose a Warranty. To make a new one without leaving the page, click the + button next to it.
4. 4

   Step 4

   Leave it empty to use the store default. If there is no default, the product shows no warranty.
5. 5

   Step 5

   Save the product.

   

Steps: create a size guide#

6 steps · ~4 min

1. 1

   Step 1

   Go to Settings → Storefront → Size Guide and click Add size guide.
2. 2

   Step 2

   Enter a Name, for example "Men's shirts". It is the title of the size guide popup.
3. 3

   Step 3

   Add the Size chart image.
4. 4

   Step 4

   Optional: write How to measure. It shows under the image (up to 1,000 characters).
5. 5

   Step 5

   In Categories, pick the categories this guide is for. Products in these categories, and in their sub-categories, show it.
6. 6

   Step 6

   Keep Active on and click Save.

   

A category can use only one size guide. If you pick a category that already has one, StoreLine asks Move these categories to this guide?. Click Move to take them off the other guide.

Which size guide a product shows#

On the product's Product Details tab, More options → Size guide has three choices:

• From category (the default): the product uses its categories' guide. Its main category comes first, and a sub-category's own guide beats its parent category's guide.
• A specific guide: the product always shows that guide.
• No size guide: nothing is shown, even if its category has a guide.

What customers see#

• Warranty: a Warranty & After Sales Support tab on the product page with your terms, and a card with the warranty's name near the buy buttons that jumps to that tab. Both appear only when the warranty is active and has terms written.
• Size guide: a Size guide link next to the product's size option (an option whose name contains "size"), a Size guide card near the buy buttons, and a Size Guide tab with the chart. The link and the card open a popup with the name, the chart and your measuring note.

Tips#

FAQ#

Related articles#

• Add a product (and variations)
• Organise products with categories and brands
• Choose a theme and build your home page