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Payments

Set up payment methods

Offer cash on delivery, bKash, Nagad, bank transfer and online payment at checkout, and check manual payments.

Updated 3 min read9 steps

Payment methods are the ways customers can pay at checkout on your store: cash on delivery, bKash, Nagad or Rocket sent by hand, bank transfer, and online payment. You can also show payment instructions, add a handling fee, or set order amount limits.

Before you start

  • You need the permission Manage accounting. Which payment methods you can turn on depends on your plan.
  • Manual methods (bKash, Nagad, Rocket, bank) need an account for the money to go into. Create it first under Accounting → Accounts.

Steps

9 steps · ~6 min

  1. Step 1

    Go to Settings → Payments → Storefront Payment.

  2. Step 2

    If you see "Using the default checkout", click Set up default methods to add Cash on delivery and online payment. Or click Add a method to start with your own.

  3. Step 3

    To add another method, click Add method and choose it under Method. For a wallet that isn't listed (for example Upay), choose Custom method.

  4. Step 4

    Set the Name shown to customers.

  5. Step 5

    For bKash, Nagad, Rocket or bank, pick the Settlement account: the account the money goes into. The method can't be turned on without it.

  6. Step 6

    Check What customers see at checkout. If the account number or bank details are missing, click Edit account details to add them.

  7. Step 7

    Write the Instructions shown to the customer, for example "Send the total to 01XXXXXXXXX (personal) and keep the transaction ID."

  8. Step 8

    Optional: add a Handling fee (percent or fixed ৳) or Order amount limits.

  9. Step 9

    Turn on Show this method at checkout and save.
    Screenshotpayments-methods-list
    Screenshotpayments-methods-add-bkash

Use Move up and Move down to change the order the methods appear in at checkout.

Checking bKash / Nagad payments

When a customer pays by mobile wallet, checkout asks them for the number they paid from and the Transaction ID. You then check the payment yourself:

  1. Open the order (or web order). Find the Payment proof block.
  2. Find that Transaction ID in your bKash / Nagad account and check the amount and sender.
  3. Click Verify payment if it matches, or Reject and pick a reason (for example "TrxID not found" or "Amount mismatch").
Screenshotorders-detail-verify-payment-dialog

An order with a payment that hasn't been checked can't be shipped. If you reject a wallet payment, the amount is collected on delivery instead.

Online payment

If the online payment method shows Gateway is off, online payment isn't available yet, and customers aren't offered it at checkout.

Tips and common mistakes

  • Cash on delivery can't be deleted. Turn it off instead.
  • At least one method must stay on, otherwise customers can't check out.
  • A method that already has orders can't be deleted. Turn it off instead.
  • The handling fee is added to the order total and rounded to a whole taka. Order limits are checked against the total before the fee.
  • If checkout doesn't show your account number, make sure the account is marked "Receives storefront payments" and has an account number.

FAQ

Payment methods have no advance-payment setting. On a web order you can record an Advance paid amount; the courier then collects only the rest.

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